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We do everything to hear you and be better!

More than 336000 sessions completed

More than 140000 regular clients

Dear clients of the VEAN TATTOO network

In our tattoo studio, we value the opinion of every client, utilizing a post-visit survey system to ensure high-quality service and improve the quality of our work, aiming for interaction that leads to better results.

After each session, we survey 100% of our clients to gather their opinions on the quality of services provided, as well as what can be improved or changed in our work. This helps us to promptly respond to all wishes and comments, and to maintain high service standards.

On the 21st day after the visit, we contact 80% of clients to ensure they are satisfied with the outcome. This allows us not only to maintain communication with clients but also to guarantee that each of them is satisfied with the result in the long term.

We are open to dialogue and invite clients to submit complaints and suggestions through the website or personal account, where the status of the request can be tracked online.

Quality Control

Department

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*Processing within two working days, if we have not contacted you or you have an urgent situation, please reach out via the number on the website or to the online consultant.

Feedback and Quality Control Systems
1

The survey system during and after the session, with subsequent surveys conducted 10-21 days later, allows us to collect information on the healing quality of tattoos and service satisfaction. This enables us to assess how well we meet clients' expectations and where improvements are needed.

2

The "Mystery Shopper" program regularly checks all aspects of our service, from communication to the quality of work performed, identifying potential issues for subsequent resolution.

3

The control system for the completion of surveys by the sales departments and automatic calling of clients who did not fill out questionnaires helps us ensure we don't miss valuable feedback and suggestions.

4

The ability to leave detailed reviews on our website and in the mobile app 24/7 emphasizes our openness and desire to hear every client.

5

Regular professional checks of artists by leading industry specialists and continuous master classes for our employees guarantee the high quality of services provided.

6

Periodic audits of our inspectors and artists in studios at least once every three months maintain a high level of professionalism and competence of our team.

7

The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.

8

The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.

shapka

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