General Provisions

• The online store vean-tattoo.pl, operating under the website https://vean-tattoo.pl (hereinafter referred to as the "Store"), is owned by Vean Poland Sp. z o.o., headquartered in Kraków at ul. Długa 29, 31-147 Kraków, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, XI Commercial Division of the National Court Register under KRS number 0000804879 / NIP 6751714312 / REGON: 384466318.
• These Terms and Conditions define the rules for using the Store, conditions for placing orders for available products, payment methods and terms, the Client's rights to cancel orders and withdraw from the contract, as well as the rules for submitting and handling complaints.
• The Store conducts retail sales through its website and by means of electronic communication. Clients are required to use the Store in accordance with its intended purpose.
• Clients are obliged to refrain from activities that could disrupt the functioning of the Store, in particular:
  
  • interfering with the technical elements of the Store, including posting illegal content;
  • using the Store in a manner inconsistent with its intended purpose;
  • distributing spam;
  • conducting commercial, advertising, or promotional activities via the Store.
    
• The Store is not responsible for any disruptions or interruptions in the functioning of the website, particularly those caused by force majeure, actions of third parties, technical issues related to the domain, or technical problems on the Client's side.
• Online payments for orders placed in the Store are processed via BLIK payments and payment cards.
• The Client is obliged to read these Terms and Conditions, as well as the Privacy Policy, no later than at the time of placing an order.

• The moment a Client places an order is equivalent to the conclusion of a purchase agreement between the Client and the Store.
• To place an order, the Client must provide their full name, email address, phone number, and delivery address.
• The Client places an order by selecting the products of interest and choosing the "BUY" option. During the ordering process, the Client is informed of the product prices, which are displayed to the right of the product's preview image. After compiling the order, the Client should select the "Proceed to Checkout" option and follow the instructions displayed at each stage of the order process. At checkout, the Client must indicate the preferred delivery method and payment option.
• In the Cart, the Client specifies:
  • the products and quantities ordered,
  • the address where the order is to be delivered,
  • the delivery method,
  • the payment method.
• An order is considered placed when the completed order form is submitted to the Store by selecting the "Order and Pay" option. Before submitting the order, the Client is always informed of the total cost.
• If incorrect data is provided, the Store reserves the right to cancel the order and notify the Client.
• Orders are generally shipped within 7 business days, with the period counted from the date the order is placed and payment confirmation is received in the Store’s account.
• Orders can be placed online 24 hours a day, 7 days a week.
• The Store may temporarily suspend its operations for maintenance, development, or modernization work.
• If it is not possible to fulfill the entire order, the Store may offer the Client the following options:
  • cancel the entire order,
  • cancel the portion of the order that cannot be fulfilled within the specified time,
  • split the order and set a new delivery time for the portion that cannot be fulfilled within the original timeframe.
• If the ordered product is unavailable or the order cannot be fulfilled for other reasons, the Store will notify the Client via email within 7 days from the date the order was placed, in accordance with the deadlines specified in point 8 above.
• If payment for the order (which could not be fully or partially fulfilled) was made in advance, the Store will refund the Client the paid amount (in full or in part) within 14 days from the date the payment was received.
• In case the Client provides incorrect or inaccurate information, including an incorrect or inaccurate address, the Store is not responsible for non-delivery, incorrect delivery, or delays in delivery.
• The validity period of a placed order is 5 days. If the Client does not make full or partial payment within this period, the order will be canceled.
• The Store serves Clients within the territory of the Republic of Poland.

• The product prices listed in the Store include VAT and are shown in Polish złoty (PLN).
• The price displayed next to a product does not include shipping costs.
• The Store reserves the right to change product prices listed on the website, introduce new products to the offer, cancel and announce promotional campaigns, and make changes to them in accordance with the norms of the Civil Code and other applicable laws. These changes do not affect the rights of individuals who entered into a sales agreement with the Store before the changes were made.
• Shipping costs are added to the product prices and are borne by the Client.

Payment for goods to be delivered can be made via:

• BLIK payment;
• Credit or debit card.

• The Store is obligated to sell products that are free from defects.
• In the case of a product not conforming to the purchase agreement, the Buyer, being a consumer or a business purchasing for purposes unrelated to their business activities, has the right to file a complaint.
• Complaints, along with proof of purchase from the Store, should be sent to the Store’s email address.
• The Store will process complaints within 14 days. If the complaint is resolved in favor of the Customer, the Store is obligated to repair or replace the product in question, or if this is not possible, to refund the amount paid for the product within 14 days of receiving the defective product from the Customer.
• In the situation described in point 4, the Customer is obligated to return the entire order or part of it to the Store’s address.
• The Customer is obligated to return the product that is the subject of withdrawal from the agreement to the Store within 14 days of submitting the withdrawal declaration to the Store's address (or email address). The deadline is met if the product is sent before the expiration of this period. The Customer is responsible for covering the costs of shipping the product.
• The Customer is responsible for any reduction in the value of the product resulting from improper use, beyond what is necessary to establish the nature, characteristics, and functioning of the product.
• The Store does not accept cash-on-delivery (COD) shipments and is not responsible for such shipments.
• The Store does not provide warranties on the products sold.

• The Store makes refunds in accordance with the Civil Code within 14 days in the following cases:
  • Return of the product (withdrawal from the agreement);
• The Store refunds the money to the Customer’s bank account (including accounts linked to the Customer's debit or credit card).

• The Store is not responsible for email blocking by mail server administrators to the email address provided by the Customer, or for the deletion or blocking of emails by software installed on the Customer's computer.
• Differences in product visualization on the Customer's computer (color, size, etc.) cannot be grounds for complaints. The Customer still retains the right to withdraw from the agreement in such cases.
• The Store informs that all trademarks, images, and advertising materials displayed on the Store’s website are legally protected and used for informational purposes only by the Store.